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Clinical Management
Use Clinical to record your consultations with a patient and their clinical details.
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Diagnostic Devices
Troubleshooting for Diagnostic Devices
First steps to troubleshoot a diagnostic device that is not working as expected.

Clinical Management
Use Clinical to record your consultations with a patient and their clinical details.
- Actions
  An Action is a record of something that was done or is to be done for a patient.
- Progress Notes
  Record notes about a patient's visit in Progress Notes.
- Prescribing
  Use Prescribing to prescribe medications to your patient, conforming with all requirements and regulations.
- Examinations
- Recalls
  A recall is a type of flag recorded against a patient's record to inform practitioners or practice staff of when a patient is due to return to the practice, usually so that some clinical procedure can be performed.
- Patient's Medical History
  History includes a patient's medical conditions, both active and inactive.
- Investigations
- Immunisations
  Use the Imm. tab to manage a patient's immunisations.
- Preventive Health
  The Preventive Health module provides assistance in identifying and preventing issues and potential problems by making suggestions or recommending actions.
- Assessments
- Cervical Screening
- Obstetrics Module
- Diabetes Module
- Summaries
  Clinical provides formatted summaries which can be printed for patients.
- Measurements
  The Clinical measurements window displays the history of a patient's various clinical measurements.
- MedicalDirector Care
  Create Care Plans in MedicalDirector.
- Telehealth
  Consult with patients remotely.
- Honeysuckle Health Private Health Insurance Checker
- Tools
  - Tool Box
    The Tool Box is a suite of tools for recording patient readings, either calculated manually or via a Diagnostic Device.
  - Calculators
  - Diagnostic Devices
    - Blood Glucose Monitors
    - Blood Pressure Monitors
    - ECG Monitors
    - Spirometers
    - Dermatology
    - Troubleshooting for Diagnostic Devices
      First steps to troubleshoot a diagnostic device that is not working as expected.
- Surgical Audit Tool
  Use the Surgical Audit Tool to record information about surgical procedures.

Troubleshooting for Diagnostic Devices

First steps to troubleshoot a diagnostic device that is not working as expected.

About this task

If a diagnostic device is not working as expected with Clinical, use these tests to start troubleshooting the problem.

Procedure

Does MedicalDirector Maintenance recognise the device?
1. In MedicalDirector Maintenance, click Database Tasks > MedicalDirector Clinical > Device List.
2. Enter your password. Click OK.
3. Select the device.
4. Click View. If Version Installed is set to:
  - Not Installed, the device's software is not installed or configured in MedicalDirector Maintenance. Install, configure, and test the device's software.
  - Installed, compare the installed version and tested version of the device software. If the installed version is lower, consider updating the software. If the installed version is higher, this version is supported but has not been tested by MedicalDirector.
Can the diagnostic device perform a test and record results externally to Clinical?
- If it can't, contact the device's manufacturer or reseller for advice.
- If it can, make a note of these details and contact MedicalDirector Customer Support:
  - Did Clinical or the device display any error messages?
  - If so, what was the error message?
  - What was happening when the error message was displayed?
  - What is the installed version of the device's software?