Troubleshooting Cardioline Cube
| Issue | Possible Cause |
|---|---|
| When closing the Cube software, you receive the
message: Unable to obtain the GDT data. Ensure GDT is enabled within the Cardioline Cube software and the path is accessible. |
Ensure that you have specified a working directory for Monitor ECG and ECG. |
| After conducting the scan within the Cube software and clicking
End button, you receive the following
message :TCubeEcgViewerApi.SaveNewExam : only duration=10s is supported for types other than MonitorECG (E:\luntbuild\work\Cube\dev5\_SRC\prjCube\viewerEms\src\uEcgViewerApiImplementation.PAS, line 4478)' |
Ensure that at least 10 seconds have elapsed before ending the scan in the Cube software. |
| Clinical appears to be frozen and will not accept user input. | Ensure that the scan in the Cube software has been finalised and that the Cube software has been closed before returning to Clinical. |
| After pressing Record in Clinical, you
receive the following message: GDT Error: GDT patient differs from patient in database. The patient ID already exists in the CARDIOLINE Cube database |
This is more likely to occur if you have already conducted scans for this patient in the Cube software external to Clinical. |
| After pressing the 'End' button during a test, you receive the following
message: The exam has not been finished correctly and it will be deleted. |
This message will occur if you select No when prompted to save the test after pressing End. |
