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Correspondence
Manage documents, letters, and images, including files created, imported, scanned, received or sent through email, SMS and MDExchange.
Email
Send email from within a patient's record.
Import Email as a Letter
Import an email into the Letters tab.

Correspondence
Manage documents, letters, and images, including files created, imported, scanned, received or sent through email, SMS and MDExchange.
- Address Book
- CDA Documents
- CDA Viewer
- Messenger
  Messenger provides instant messaging between users on your network.
- Email
  Send email from within a patient's record.
  - Configuring Email
    Set up Clinical to send and receive email.
  - Email Templates
    Create a new email template or edit an existing one.
  - Send an Email from Letter Writer
    Compose an email using Letter Writer and send it.
  - Send an Email from the Clinical Window
    Compose and send an email from the Clinical window.
  - Import Email as a Letter
    Import an email into the Letters tab.
- Filtering/Searching Correspondence Records
- HealthLink
  Submit HealthLink forms from the HealthLink tab of the patient's record.
- Importing ECGs into Clinical (FAQs)
  Import electronic copies of ECGs into Clinical
- Letter Writer
  Use the letter writer to compose patient letters and other documentation.
- MDExchange
  Send electronic communications rapidly and securely between medical professionals in MedicalDirector.
- MedicalDirector Cover
- My Health Record
  Access a patient's My Health Record from a patient's clinical record.
- Correspondence Permissions
  Give different user types access to the correspondence functions,
- SMS Reminders and Recalls
  Send SMS reminders or recall messages to a patient's mobile phone when needed.
- Documents

Import Email as a Letter

Import an email into the Letters tab.

Procedure

From within Letter Writer, select File > Email > Import.
In the Email Browser window, select the required Mailbox from the Message Store drop-down menu. These mailboxes are the same as those available to you in your third-party e-mail software.
Select the Inbox in which the message resides.
In the Messages list, select the email.
Either:
- Click Import into current patient. The email is imported into the patient's Letters tab.
- Click Import into another patient. Select the patient record in which you want to save the email. Click OK.
- Click Insert into current letter to add the email to the letter displayed in letter writer, at the cursor position. Edit the text of the email if necessary.
Click Close.

Results

The email appears as a new letter in the Letters tab of the patient's Clinical window.

14 October 2026