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Clinical Management
Use Clinical to record your consultations with a patient and their clinical details.
Prescribing
Use Prescribing to prescribe medications to your patient, conforming with all requirements and regulations.
Electronic Prescribing
Patients can receive prescriptions electronically (eScripts).
Reissue eScripts
What to do if a patient does not receive their electronic prescription.

Clinical Management
Use Clinical to record your consultations with a patient and their clinical details.
- Actions
  An Action is a record of something that was done or is to be done for a patient.
- Progress Notes
  Record notes about a patient's visit in Progress Notes.
- Prescribing
  Use Prescribing to prescribe medications to your patient, conforming with all requirements and regulations.
  - Creating New Prescriptions
    Use Clinical to write prescriptions.
  - Influenza Vaccinations
  - Drug Interaction Checking
  - Old Scripts
  - Managing and Modifying Current Prescriptions
  - Electronic Prescribing
    Patients can receive prescriptions electronically (eScripts).
    - Set up for Paperless Electronic Prescribing
      Set up your practice and practitioners to issue electronic prescriptions.
    - Cancel or Delete eScripts
      Cancel or delete a patient's electronic prescription.
    - Reissue eScripts
      What to do if a patient does not receive their electronic prescription.
    - Represcribe eScripts
      Represcribe an eScript after an electronic token has been issued.
  - PBS/RPBS Restricted Benefit Medications
  - Printing Batches of Scripts
  - Drug Protocols
  - Drug Quantity, Duration, and Repeats
  - Prescriptions - Real Time Prescription Monitoring
  - Route of Administration
    Record a route of administration for medications.
  - Stored Text (Clinical Glossary)
  - User Defined Preparations (Recipes)
  - Active Ingredient Prescribing (AIP)
    Prescriptions created in MedicalDirector Clinical meet the requirements of the Active Ingredient Prescribing legislation (2019).
- Examinations
- Recalls
  A recall is a type of flag recorded against a patient's record to inform practitioners or practice staff of when a patient is due to return to the practice, usually so that some clinical procedure can be performed.
- Patient's Medical History
  History includes a patient's medical conditions, both active and inactive.
- Investigations
- Immunisations
  Use the Imm. tab to manage a patient's immunisations.
- Preventive Health
  The Preventive Health module provides assistance in identifying and preventing issues and potential problems by making suggestions or recommending actions.
- Assessments
- Cervical Screening
- Obstetrics Module
- Diabetes Module
- Summaries
  Clinical provides formatted summaries which can be printed for patients.
- Measurements
  The Clinical measurements window displays the history of a patient's various clinical measurements.
- MedicalDirector Care
  Create Care Plans in MedicalDirector.
- Telehealth
  Consult with patients remotely.
- Honeysuckle Health Private Health Insurance Checker
- Tools
- Surgical Audit Tool
  Use the Surgical Audit Tool to record information about surgical procedures.

Reissue eScripts

What to do if a patient does not receive their electronic prescription.

About this task

If a patient does not receive their electronic token via email or SMS, it is recommended you do not represcribe the medication because this does not cancel previous tokens or prescriptions. Instead, verify that the email address or mobile number in the patient details is correct and reissue the token. Reissuing:

Forwards the original token in case the patient requires the token to be delivered by a different delivery method or there was a problem with receiving the original token.
Avoids the issue of the patient having multiple active scripts.
Does not create a new prescription. The token that was sent initially is still valid.

You can reissue an eScript multiple times and to multiple email addresses or mobile numbers, but the eScript is dispensed only once.

Procedure

To re-issue an eScript:

In the patient record, open the Old Scripts tab (Alt+O).
Right-click the eScript. Click Reissue.