General Uninstall Process for a Server

Before you begin

Procedure

  1. Ensure that neither Clinical nor Pracsoft is running on any computer.
  2. Perform a full MedicalDirector backup via MedicalDirector Maintenance. If any errors are encountered please contact MedicalDirector Customer Care now. You will require this backup to restore your patient data if required.
  3. Insert the current Clinical/Pracsoft disc, or re-mount the ISO. The MedicalDirector Installer application should start immediately. If it does not, browse the disc/ISO, and locate and run Setup.exe. When the installation wizard commences, run through the initial set of prompts until you are presented with the Computer Role Screen.
    • Click Enable Advanced Options and then click Uninstall Role.
    • Click the Next button when you are ready to proceed. You will be presented with a summary of the components/applications to be uninstalled. Click the Begin button to commence. The uninstallation progress will be displayed.
  4. Within windows, select Start > Control Panel > Programs and Features (or Add/Remove Programs)
    • Uninstall any remaining items beginning with HCN, Manage Ezy, Medicare Online, MedicalDirector.
  5. Reinstall Clinical / Pracsoft using the latest MedicalDirector Clinical/Pracsoft CD, including all MedicalDirector application updates and MDref updates to match the installed version on the workstations.
    • For customised installations as noted in Determine the Installed Location, access Advanced Options during the installation.
    • Install any secondary software required (MedicalDirector GPRN Extractor etc).
  6. Open Clinical/Pracsoft in Live Data to ensure all the most recent patient data, including correspondence is accessible.
  7. MedicalDirector Pracsoft Online Claiming user users will need to configure Pracsoft for Online Claiming
    • Open Pracsoft. If you are presented with errors regarding online claiming, click OK to these.
    • Within Pracsoft select Setup > Workstation Settings, selecting the Online Claiming tab.
    • Click the ellipse button and browse to the location of the hic.psi on the server.
    • Enter the Store password, select Save > Close.
    • Pracsoft will now open without error.

Results