Process for Uninstalling Clinical/Pracsoft

Before you begin

Procedure

  1. Ensure that Clinical and/or Pracsoft is not running on any computer.
  2. Perform a full Backup with the Backup Utilities via MedicalDirector Maintenance. If any errors are encountered please contact MedicalDirector Customer Service now. You will require this backup to restore your patient data if required.
    • Double-click the MedicalDirector Maintenance icon on your desktop. The MedicalDirector Maintenance suite opens.
    • Locate and double-click the Backup icon within the Common (Maintenance Tasks) section of MedicalDirector Maintenance.
  3. Insert the current Clinical/Pracsoft Installation disc. The MedicalDirector Installer application should start immediately. If it does not, browse the disc, and locate and run Setup.exe. When the installation wizard commences, run through the initial set of prompts until you are presented with the Computer Role screen.
    • Click Enable Advanced Options and then click Uninstall Role.
    • Click Yes then the OK button when you are ready to proceed. You will be presented with a summary of the components / applications to be uninstalled. Click the Begin button to commence. The uninstallation progress will be displayed.
    • Click Finish once presented with the completion window.
  4. Within windows, select Start > Control Panel > Programs and Features (or Add/Remove Programs).
    • Uninstall any remaining items beginning with 'HCN', 'Manage Ezy', 'Medicare Online', or 'MedicalDirector'.
  5. Uninstall the existing SQL Instance, from within windows, select Start > Control Panel > Programs & Features (or Add/Remove Programs).
    • Highlight Microsoft SQL 2005, 2008, or 2012 click Remove or Uninstall.
    • Select Instance HCNSQL07, click Next.
    • Click the Finish button when presented with the completion window.
    • Repeat steps 5.1-to-5.3 for the ESP instance.
  6. The following folders and windows registry keys need to be renamed by adding a suffix consisting of the current date. For example, the 'Health Communication Network' folder becomes 'Health Communication Network 25-03-11'.Note: The following locations may differ from your system If you have a non- default installation as noted above in 'Determining your Installed location'.

    For 32-bit Operating Systems:

    • Folder: C:\Program Files\Health Communication Network\
    • Folder: C:\Manage Ezy
    • Registry Key: HKey_Local_Machine > Software\Health Communication Network\
    • Registry Key: HKEY_Current_User > Software\Health Communication Network
    • Registry Key for TS sites: HKEY_Current_User > Software\Health Communication Network\
    • SQL Data Folder:
      • SQL 2005: C:\Program Files\Microsoft SQL Server\MSSQL.*
      • SQL 2008: C:\Program Files\Microsoft SQL Server\MSSQL10.HCNSQL07
      • SQL 2008 R2: C:\Program Files\Microsoft SQL Server\MSSQL10_50.HCNSQL07
      • SQL 2012: C:\Program Files\Microsoft SQL Server\MSSQL11.HCNSQL07

        For 64-bit Operating Systems (3.12+)

    • Folder: C:\Program Files(x86)\Health Communication Network\
    • Folder: C:\Manage Ezy
    • Registry Key: HKey_Local_Machine > Software\WOW6432node\Health Communication Network\
    • Registry Key: HKEY_Current_User > Software\Health Communication Network
    • Registry Key for TS sites: HKEY_Current_User > Software\WOW6432node\Health Communication Network\
    • SQL Data Folder:
      • SQL 2005: C:\Program Files (x86)\Microsoft SQL Server\MSSQL.*
      • SQL 2008: C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.HCNSQL07
      • SQL 2008 R2: C:\Program Files (x86)\Microsoft SQL Server\MSSQL10_50.HCNSQL07
      • SQL 2012: C:\Program Files (x86)\Microsoft SQL Server\MSSQL11.HCNSQL07

        For 64 Bit Operating Systems with 64bit SQL (3.12+)

    • Folder: C:\Program Files(x86)\Health Communication Network\
    • Folder: C:\Manage Ezy
    • Registry Key: HKey_Local_Machine > Software\WOW6432node\Health Communication Network\
    • Registry Key: HKEY_Current_User > Software\Health Communication Network
    • Registry Key for TS sites: HKEY_Current_User > Software\WOW6432node\Health Communication Network\
    • SQL Data Folder:
      • SQL 2008: C:\Program Files\Microsoft SQL Server\MSSQL10.HCNSQL07
      • SQL 2008 R2: C:\Program Files\Microsoft SQL Server\MSSQL10_50.HCNSQL07
      • SQL 2012: C:\Program Files\Microsoft SQL Server\MSSQL11.HCNSQL07
  7. Reinstall Clinical and/or Pracsoft as a Workstation Role using the latest Clinical/Pracsoft disc, including all MedicalDirector application updates and MDref updates to match the installed version on the server.
    • Install any secondary software required (e.g. MedicalDirector GPRN Extractor).
  8. Open Clinical/Pracsoft, and log into your live database to ensure your most recent patient data is available, including correspondence.
  9. MedicalDirector Pracsoft Online Claiming user users will need to configure Pracsoft for Online Claiming;
    • Open Pracsoft. If you are presented with errors regarding online claiming, click OK to these.
    • Within Pracsoft, select Setup > Workstation Settings, selecting the Online Claiming tab.
      • Click the

        button and browse to the location of the hic.psi on the server.
      • Enter the Store password, select Save > Close.

        Pracsoft will now open without prompting you.