Home
Administration
Set up Clinical, manage configuration, user records, updates, back ups and other maintenance.
Healthcare Identifier Service
The Healthcare Identifier Service (HI Service) issues unique IDs to healthcare providers and individuals who seek healthcare.
IHI Exception Report
Examine which patients in your Clinical database share the same IHI Number.

Administration
Set up Clinical, manage configuration, user records, updates, back ups and other maintenance.
- Installing, Modifying, or Uninstalling Clinical/
  Install Clinical/ and its related components with the Installation Wizard.
- Installing Clinical, Pracsoft, and MDref Updates Automatically
  Update Clinical, Pracsoft, or MDref without monitoring the Installation Wizard or intervening directly.
- Upgrading Clinical
  Upgrade the server and workstations that run Clinical.
- Installing or Upgrading SQL Server
  Install SQL Server or upgrade your existing SQL Server installation.
- Adding your Licence Details
  After installing Clinical, or if you renew your Service-Level Agreement (SLA) with MedicalDirector, enter your licence details.
- Maintenance
  Use update, backup and restore and other maintenance utilities to manage MedicalDirector Clinical .
- Managing Practitioner and User Records
  Each user must be defined in MedicalDirector Clinical's user database.
- Custom Options
  Clinical provides numerous user-definable options for tailoring the program to your requirements.
- MyMedicare Import Wizard
  Update the MyMedicare status of your Clinical and Pracsoft patients.
- Telehealth Widget
  Use the Telehealth widget for Telehealth consults with patients.
- Adding New Widgets
  Add new widgets from the widget store.
- eHealth
  Summarises Clinical's support for eHealth.
- Healthcare Identifier Service
  The Healthcare Identifier Service (HI Service) issues unique IDs to healthcare providers and individuals who seek healthcare.
  - Configuring Clinical for HI Service
  - Record a Practice's HPI-O
    Include the practice's HPI-O (Healthcare Provider Identifier Organisation) number.
  - Record a Practitioner's HPI-I Number
    Record your practitioners' HPI-I numbers.
  - Record a 'Full Access' User's HPI-I Number
  - Validate a Patient's IHI
    Validate a patient's IHI number when you create a new patient record for them.
  - IHI Exception Report
    Examine which patients in your Clinical database share the same IHI Number.
- Technical Reference
  Technical reference information for Clinical.
- Clinical System Requirements
  Minimum requirements for computers on which Clinical is installed.
- Moving Data to a New Server
  Move your MedicalDirector Clinical data to a new server and configure the workstations.
- Auditing User Access with MDTrace Log
  Log information about the way people at your practice use Clinical.
- Patient Database Clean-up Tips
  If your practice has just migrated to MedicalDirector Clinical or you have merged patient databases you should clean up your patient database.
- Upgrading SQL Server
  Both Clinical and Pracsoft use Microsoft SQL databases. Clinical and Pracsoft require two SQL Server instances.
- Business Transition Guide
  Relocating your Practice or making significant changes to your Business practices can be challenging enough without adding complications from the software your business uses.
- FTP and MedicalDirector
  Set up an FTP client application for downloading data.
- IP and Host Name Resolution Requirements for MedicalDirector Communication Services
  Set up MedicalDirector Communication Services so multiple users can record progress notes simultaneously.
- Setting Folder Permissions

IHI Exception Report

Examine which patients in your Clinical database share the same IHI Number.

If two or more patients have the same IHI number, this might indicate that you have duplicate patient records. Use the IHI Exception Report to examine the duplicate records and determine whether they are the same patient. If they are:

The same patient, merge the two records.
Not the same patient, change the demographics as necessary to distinguish between the patients.

The IHI Exception Report is available from the Clinical main screen, by selecting Patient > IHI Exception Report.

17 August 2026