Reissuing eScripts

If a patient does not receive their electronic token via email or SMS, it is recommended you donot re-prescribe the medication, as this does not > cancel or invalidate previous tokens or prescriptions.The recommended path forward would be to verify the patient details (email or mobile number) are correct and reissue the token. This prevents the issue of the patient having multiple active scripts. To re-issue a token: Open the Old Scripts tab (Alt+O) and locate the script. Right-click it, and select either Cancel (keeps an entry in Old Scripts) or Delete to delete the entry within Old Scripts, and cancel the e-script (token). Reissue to reissue the same token. NOTE: This does not create a new prescription and the token that was sent initially is still valid. Re-issue effectively forwards on the original token in case the patient requires the token to be delivered to a different delivery method then what was originally chosen or there was a problem with receiving the original token. Note that you can resend or reissue as many time you like, and to multiple email addresses or mobile numbers, but the eScript itself is dispensed only once. If a script must be re-prescribed, and an electronic token has been issued, it is important that the original token is cancelled before removing the old script from the patient file by marking it as deleted.

Cancel (keeps an entry in Old Scripts) or

Delete to delete the entry within Old Scripts, and cancel the e-script (token).

Note:
you can resend or reissue as many time you like, and to multiple email addresses or mobile numbers, but the eScript itself is dispensed only once.