Home
Administration
Set up Clinical, manage configuration, user records, updates, back ups and other maintenance.
Maintenance
Use update, backup and restore and other maintenance utilities to manage MedicalDirector Clinical.
Maintenance Utilities
Database Tasks
Messenger in Maintenance
Messenger provides instant messaging between users on your network.
Messenger - Emergency Access
Emergency Access grants a specific user read-only access to the Messenger correspondence of other selected users, in case of emergency.
Obtaining Emergency Access

Administration
Set up Clinical, manage configuration, user records, updates, back ups and other maintenance.
- Maintenance
  Use update, backup and restore and other maintenance utilities to manage MedicalDirector Clinical.
  - MedicalDirector Automatic Updates
    Automatically download incremental updates for Clinical, Pracsoft, and Bluechip.
  - Backup and Restore
    The MedicalDirector Backup and Restore utilities backup and restore Clinical and Pracsoft.
  - Maintenance and Recovery Planning For Your System
    Your practice is responsible for protecting its own data files. If this process fails, your financial and clinical records can be lost.
  - Maintenance Utilities
    - Database Tasks
      - Communication Services
      - Data Integrity Check
      - Database Properties
        You can access information about the Clinical / Pracsoft Server computer and the databases that reside on it.
      - HealthLink
        Theoretically, HealthLink functionality in Clinical requires no configuration - simply installing HealthLink's HMS Client software from HealthLink should be sufficient.
      - Importing and Exporting
      - Licence Details
      - Merged Patients
      - Messenger in Maintenance
        Messenger provides instant messaging between users on your network.
        Creating Contact Groups
        Create contact groups so that messages can be sent to multiple recipients in Messenger.
        Messenger - Emergency Access
        Emergency Access grants a specific user read-only access to the Messenger correspondence of other selected users, in case of emergency.
        Granting Emergency Access
        Obtaining Emergency Access
        Emergency Access Log
        General Options (Messenger)
        Preferences (Messenger)
      - Patient Reviver
        Use the Patient Reviver utility to restore patient records that have previously been marked as Deceased or Deleted.
      - Patients Manager
      - Settings Manager
        The Settings Manager allows you to copy a variety of settings for Pracsoft between Users and/or Computers.
    - Clinical Database Tasks
    - Maintenance Tasks
  - Reference Information
- Managing Practitioner and User Records
  Each user must be defined in MedicalDirector Clinical's user database.
- Customisation Options
  Clinical provides numerous user-definable options for tailoring the program to your requirements.
- MyMedicare Import Wizard
  Use the MyMedicare Import Wizard to update the MyMedicare status of all your Clinical and Pracsoft patients simultaneously.
- Telehealth Widget
- Adding New Widgets
  Add new widgets from the widget store.
- eHealth
- Medicare Healthcare Identifier Service
  The Healthcare Identifier Service (HI Service) uniquely identifies healthcare providers and individuals who seek healthcare.
- HESA PKI Certificates
- Technical Reference
- Clinical System Requirements
  This information applies to MedicalDirector Clinical 4.3.

Obtaining Emergency Access

Before you begin

Procedure

Ensure you have been granted emergency access.
Open Messenger.
Within Messenger, select File > Login. The Log On to Messenger prompt appears.
- Select the user you want to log on as, and tick the Emergency Access check box.
Click

You will be prompted to enter your own password.
- The Messenger window will now indicate you are in Read-Only mode.

Obtaining Emergency Access

Before you begin

Procedure

Results