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Administration
Set up Clinical, manage configuration, user records, updates, back ups and other maintenance.
Adding your Licence Details
After installing Clinical, or if you renew your Service-Level Agreement (SLA) with MedicalDirector, enter your licence details.
Entering Licence Details
Enter your licence details supplied by MedicalDirector.

Administration
Set up Clinical, manage configuration, user records, updates, back ups and other maintenance.
- Installing, Modifying, or Uninstalling Clinical/
  Install Clinical/ and its related components with the Installation Wizard.
- Installing Clinical, Pracsoft, and MDref Updates Automatically
  Update Clinical, Pracsoft, or MDref without monitoring the Installation Wizard or intervening directly.
- Upgrading Clinical
  Upgrade the server and workstations that run Clinical.
- Installing or Upgrading SQL Server
  Install SQL Server or upgrade your existing SQL Server installation.
- Adding your Licence Details
  After installing Clinical, or if you renew your Service-Level Agreement (SLA) with MedicalDirector, enter your licence details.
  - If You Have Just Installed Clinical
  - Entering Licence Details
    Enter your licence details supplied by MedicalDirector.
    - Multi-User Licensing
      The Clinical licensing system requires a separate licence for each full-time practitioner in the practice.
  - Changing Your Clinical Licence Details
    You can view and modify your licence information either from within Clinicalor with the MedicalDirector Maintenance suite.
  - Expired Licences
    If your MedicalDirector Clinical licence subscription lapses, your MedicalDirector Clinical database goes into read-only mode.
- Maintenance
  Use update, backup and restore and other maintenance utilities to manage MedicalDirector Clinical .
- Managing Practitioner and User Records
  Each user must be defined in MedicalDirector Clinical's user database.
- Custom Options
  Clinical provides numerous user-definable options for tailoring the program to your requirements.
- MyMedicare Import Wizard
  Update the MyMedicare status of your Clinical and Pracsoft patients.
- Telehealth Widget
  Use the Telehealth widget for Telehealth consults with patients.
- Adding New Widgets
  Add new widgets from the widget store.
- eHealth
  Summarises Clinical's support for eHealth.
- Healthcare Identifier Service
  The Healthcare Identifier Service (HI Service) issues unique IDs to healthcare providers and individuals who seek healthcare.
- Technical Reference
  Technical reference information for Clinical.
- Clinical System Requirements
  Minimum requirements for computers on which Clinical is installed.
- Moving Data to a New Server
  Move your MedicalDirector Clinical data to a new server and configure the workstations.
- Auditing User Access with MDTrace Log
  Log information about the way people at your practice use Clinical.
- Patient Database Clean-up Tips
  If your practice has just migrated to MedicalDirector Clinical or you have merged patient databases you should clean up your patient database.
- Upgrading SQL Server
  Both Clinical and Pracsoft use Microsoft SQL databases. Clinical and Pracsoft require two SQL Server instances.
- Business Transition Guide
  Relocating your Practice or making significant changes to your Business practices can be challenging enough without adding complications from the software your business uses.
- FTP and MedicalDirector
  Set up an FTP client application for downloading data.
- IP and Host Name Resolution Requirements for MedicalDirector Communication Services
  Set up MedicalDirector Communication Services so multiple users can record progress notes simultaneously.
- Setting Folder Permissions

Entering Licence Details

Enter your licence details supplied by MedicalDirector.

Before you begin

If you have not received this information, contact MedicalDirector Customer Support on https://www.medicaldirector.com/support with your practice ID handy so your registration details can be sent to you.

Procedure

Run the MedicalDirector Maintenance suite from your desktop, or from the Windows > Start menu.
In the left pane, select Database Tasks > Common.
From the common maintenance utilities, double-click Licence Details.
If you are prompted for a password, enter your Pracsoft or Clinical password.
In the Licence Details window, complete the Practice ID and Practice Name fields.
Enter the practice name exactly as it appears on the registration details supplied by MedicalDirector, including case, spacing, and punctuation.
Tip:
If your practice name contains an apostrophe, for example, Smith's Medical Centre, use the single-quote character ('), and not the accent character (`), which on most keyboards resides on the same key as the ~ character.
From the Product Name list, select the product for which you want to enter registration details.
In the Licence Key field, enter your registration key.
The key will not contain any lowercase letters or the letters O or I, so any figures that appear to be 0 and 1 should be entered as the numerals 0 (zero) and 1 (one).
Click Validate. A valid registration key will be highlighted in green, an invalid key in red.
Check the Medical Director Licence Details pane to confirm the number of licences your practice has and their expiry date.
Click Save > Close.

Results

You can now continue to use the application.

17 August 2026