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Clinical Management
Use Clinical to record your consultations with a patient and their clinical details.
Prescribing
Use Prescribing to prescribe medications to your patient, conforming with all requirements and regulations.
Electronic Prescribing
Patients can receive prescriptions electronically (ePrescriptions).
Reissue ePrescriptions
If a patient does not receive their ePrescription, you can reissue it.

Clinical Management
Use Clinical to record your consultations with a patient and their clinical details.
- Actions
  An action is a record of something that was done or is to be done for a patient.
- Progress Notes
  Record notes about a patient's visit in Progress Notes.
- Select Drug
  Contains all compounds currently available in the country of use (currently Australia), and includes all scheduled compounds, and the majority of 'over-the-counter' preparations.
- Prescribing
  Use Prescribing to prescribe medications to your patient, conforming with all requirements and regulations.
  - Creating New Prescriptions
    Use Clinical to write prescriptions.
  - Influenza Vaccinations
  - Drug Interaction Checking
    When clinicians prescribe a new medication to a patient, Clinical performs conditions, allergies, drugs, medical history and so on.
  - Old Scripts
  - Managing and Modifying Current Prescriptions
  - Electronic Prescribing
    Patients can receive prescriptions electronically (ePrescriptions).
    - Set up Electronic Prescribing
      Set up your practice and practitioners to issue electronic prescriptions.
    - Cancel or Delete ePrescriptions
      Cancel or delete a patient's electronic prescription.
    - Reissue ePrescriptions
      If a patient does not receive their ePrescription, you can reissue it.
    - Represcribe ePrescriptions
      Represcribe an ePrescription after an electronic token has been issued.
  - PBS/RPBS Restricted Benefit Medications
  - Printing Batches of Scripts
  - Drug Protocols
  - Drug Quantity, Duration, and Repeats
  - Real Time Prescription Monitoring
    If your site is integrated with eRx, Clinical can be configured so that whenever a monitored medicine is prescribed and the prescription is about to be saved, the information is validated by the state's real time prescription monitoring service against the National Data Exchange (NDE) using eRx.
  - Route of Administration
    Record a route of administration for medications.
  - Stored Text (Clinical Glossary)
  - User Defined Preparations (Recipes)
    Add User Defined Preparations (Recipes) to the drug database for extemporaneous preparations.
  - Active Ingredient Prescribing (AIP)
    Prescriptions created in MedicalDirector Clinical meet the requirements of the Active Ingredient Prescribing legislation (2019).
- Examinations
- Recalls
  A recall is a type of flag recorded against a patient's record to inform practitioners or practice staff of when a patient is due to return to the practice, usually so that some clinical procedure can be performed.
- Patient's Medical History
  History includes a patient's medical conditions, both active and inactive.
- Investigations
  Manage pathology, cytology, and medical imaging requests and results.
- Immunisations
  Manage a patient's immunisations.
- Preventive Health Prompting for Specific Patients
  Customise preventive health prompts for specific patients in the following areas, such as blood glucose, blood pressure, smoking and so.
- Assessments
- Cervical Screening
- Obstetrics Module
  Record and manage a patient's obstetric information on the Obstetrics tab.
- Diabetes Module
- Summaries
  Print summaries for patients.
- Measurements
  The Clinical measurements window displays the history of a patient's various clinical measurements.
- MedicalDirector Care
  Create Care Plans in MedicalDirector.
- Telehealth
  Consult with patients remotely.
- Honeysuckle Health Private Health Insurance Checker
- Tools
- Surgical Audit Tool
  Use the Surgical Audit Tool to record information about surgical procedures.
- Medication Charts
  Print a variety of Medication Charts from Clinical.

Reissue ePrescriptions

If a patient does not receive their ePrescription, you can reissue it.

About this task

If a patient does not receive their electronic token via email or SMS, do not represcribe the medication because this does not cancel previous tokens or prescriptions. Instead, verify that the email address or mobile number in the patient details is correct and reissue the token. Reissuing:

Forwards the original token in case the patient requires the token to be delivered by a different delivery method or there was a problem with receiving the original token.
Avoids the issue of the patient having multiple active scripts.
Does not create a new prescription. The token that was sent initially is still valid.

You can reissue an ePrescription multiple times and to multiple email addresses or mobile numbers, but the ePrescription is still dispensed only once.

Procedure

To reissue an ePrescription:

In the patient record, open the Old Scripts tab (Alt+O).
Right-click the ePrescription. Click Reissue.

17 August 2026