Upgrade Instances via a Full Uninstall and Reinstall

Before you begin

Procedure

  1. Perform a full backup via MedicalDirector Maintenance. If you encounter any errors please contact MedicalDirector Customer Service .
  2. Does the site have a default (C: drive) install of the Medical Director Clinical/Pracsoft program? You will need to check and make note of where the following is installed, for the reinstallation.
  3. SQL location. If unsure, check the following:
    • MedicalDirector Maintenance > Common > Database Properties > Database Tab
    • 32-bit OS: HKey_Local_Machine > Software\Health Communication Network\Server Components\Database\HCN key
    • 64-bit OS (3.12+): HKey_Local_Machine > Software\WOW6432Node\Health Communication Network\Server Components\Database\HCN key

      Medical Director Clinical/Pracsoft installed location e.g. C drive, D drive

    • 32-bit OS: HKey_Local_Machine > Software\Health Communication Network\Medical Director\Path
    • 64-bit OS (3.12+): HKey_Local_Machine > Software\WOW6432Node\Health Communication Network\Medical Director\Path

      ManageEzy installed location. If unsure check the configuration:

    • Open MedicalDirector Maintenance > Configuration, Document Server to display the Manage Ezy location
    • 32 Bit OS: HKey_Local_Machine > Software\Health Communication Network\Manage Ezy Server
    • 64 Bit OS (3.12+): HKey_Local_Machine > Software\WOW6432Node\Health Communication Network\Manage Ezy Server
  4. Insert the Medical Director Clinical/Pracsoft DVD. When the Installation Wizard starts, follow the prompts through to the 'Computer Role' Screen
    • Click 'Enable Advanced Options' and then click 'Uninstall Role'.
  5. Start > Control Panel > Add/Remove Programs or Programs & Features
    • Uninstall any remaining items beginning with HCN, Manage Ezy or Medicare Online.

      If you are unable to uninstall via Add/Remove Programs or Programs & Features, due to Install Shield issues, you will need to use the Microsoft Installer Cleanup Utility. This utility needs to be used with extreme caution.

  6. Rename the following folders and Windows Registry Keys, by adding a suffix consisting of the current date. For example, the 'Health Communication Network' folder becomes 'Health Communication Network 25-03-11'.For 32 Bit Operating Systems:
    • Folder: C:\Program Files\Health Communication Network\
    • Registry Key: HKey_Local_Machine > Software\Health Communication Network\
    • Registry Key for TS sites: HKEY_Current_User > Software\Health Communication Network\

      For 64 Bit Operating Systems (3.12+):

    • Folder: C:\Program Files(x86)\Health Communication Network\
    • Registry Key: HKey_Local_Machine > Software\WOW6432Node\Health Communication Network\
    • Registry Key for TS sites: HKEY_Current_User > Software\WOW6432Node\Health Communication Network\

Results