Correspondence
Work with documents, letters, and images, whether created in Clinical, imported or scanned into Clinical, or received or sent via communications services such as email, SMS and MDExchange.
- Communications
  Clinical has multiple communications functions that facilitate and record communications with patients, within the practice, and with other medical professionals and healthcare providers.
- Address Book
- CDA Documents
- CDA Viewer
- Messenger
  Messenger is a built-in text-based messaging utility, allowing users to communicate instantly with all staff members and practitioners on the practice network.
- Email
  Send email from within a patient's record.
- Filtering/Searching Correspondence Records
- HealthLink
- Importing ECGs into Clinical (FAQs)
  Import electronic copies of ECGs into Clinical
- Letter Writer
  Use the letter writer to compose patient letters and other documentation.
- Page Setup
- MDExchange
  MDExchange is a system and subscriber service for the rapid and secure electronic transmission of communications between medical professionals in MedicalDirector 3.7 and later.
- MedicalDirector Cover
- My Health Record
  Access a patient's My Health Record from a patient's clinical record.
- Correspondence Permissions
- SMS Reminders - About and Registration
- Documents

Patient Consent: Clinical 3.16 or Later Only

Recalls / Reminders Text Message

To obtain patient consent via SMS from the clinical module, users can set up a custom template.

To create a custom template, Select Correspondence > SMS > Templates > Add

Add appropriate details and the save this template. Use this new template when sending an SMS to those patients who need to consent to receiving SMS notifications from the practice. You can use the default templates provided in the system if you think this is appropriate message to your patient.

Note:

When patient elects to opt-out, ticked the Do not send SMS flag in patient details.

To confirm that Patients who Opt-out are Not Receiving Text Messages

Once the patient's preference is saved in Clincal, when trying to send an SMS for this patient the user will get a prompt to indicate that patient does not wish to receive SMS communication. This also applies to bulk SMS.

The status message in SMS logs window also indicates if the message has not been sent due to patient opting out.