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Clinical Management
Use Clinical to record your consultations with a patient and their clinical details.
Actions
An action is a record of something that was done or is to be done for a patient.
Outstanding Actions
An Outstanding Action is a practitioner's reminder notice about a specific patient, that appears on screen when opening the patient record.
Adding Outstanding Actions via the Holding File
Outstanding actions can be added from the patient's Holding File.

Clinical Management
Use Clinical to record your consultations with a patient and their clinical details.
- Actions
  An action is a record of something that was done or is to be done for a patient.
  - Outstanding Actions
    An Outstanding Action is a practitioner's reminder notice about a specific patient, that appears on screen when opening the patient record.
    - Adding Outstanding Actions
      Add an outstanding action to remind yourself about something related to this patient.
    - Adding Outstanding Actions via the Holding File
      Outstanding actions can be added from the patient's Holding File.
  - Recall Actions
    A recall action is a note recorded about a recall that typically relates to correspondence or contact regarding a recall.
- Progress Notes
  Record notes about a patient's visit in Progress Notes.
- Select Drug
  Contains all compounds currently available in the country of use (currently Australia), and includes all scheduled compounds, and the majority of 'over-the-counter' preparations.
- Prescribing
  Use Prescribing to prescribe medications to your patient, conforming with all requirements and regulations.
- Examinations
- Recalls
  A recall is a type of flag recorded against a patient's record to inform practitioners or practice staff of when a patient is due to return to the practice, usually so that some clinical procedure can be performed.
- Patient's Medical History
  History includes a patient's medical conditions, both active and inactive.
- Investigations
  Manage pathology, cytology, and medical imaging requests and results.
- Immunisations
  Manage a patient's immunisations.
- Preventive Health Prompting for Specific Patients
  Customise preventive health prompts for specific patients in the following areas, such as blood glucose, blood pressure, smoking and so.
- Assessments
- Cervical Screening
- Obstetrics Module
  Record and manage a patient's obstetric information on the Obstetrics tab.
- Diabetes Module
- Summaries
  Print summaries for patients.
- Measurements
  The Clinical measurements window displays the history of a patient's various clinical measurements.
- MedicalDirector Care
  Create Care Plans in MedicalDirector.
- Telehealth
  Consult with patients remotely.
- Honeysuckle Health Private Health Insurance Checker
- Tools
- Surgical Audit Tool
  Use the Surgical Audit Tool to record information about surgical procedures.
- Medication Charts
  Print a variety of Medication Charts from Clinical.

Adding Outstanding Actions via the Holding File

Outstanding actions can be added from the patient's Holding File.

Procedure

Select Correspondence > Check Holding File (Current Patient).
Select the recipient whose results you want to view.
Click OK.
Select the result to which you want to add an outstanding action.
Click Add Outstanding Action.
In the Add Action to List window, in the Doctor list, select the practitioner who recorded the outstanding action.
Select the date on which the outstanding action is due.
Either:
- Type a description of the outstanding action into the Action Description box. Free-typed descriptions are used only for the current outstanding action and are saved only to the current patient's record. If you want to use the description on other occasions or with other patients, add it to the global list of predefined actions.
- Select a predefined outstanding action from the list.
Click Save.

Results

The outstanding action is added to the patient's record.

17 August 2026