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Correspondence
Manage documents, letters, and images, including files created, imported, scanned, received or sent through email, SMS and MDExchange.
Letter Writer
Use the letter writer to compose patient letters and other documentation.
Creating and Editing Letters
Letters are created and edited with the Letter Writer.
Letter Writer Preferences
Customise your preferences in the Letter Writer, such as setting defaults for required fields, inserting auto text and configuring the email client type.

Correspondence
Manage documents, letters, and images, including files created, imported, scanned, received or sent through email, SMS and MDExchange.
- Address Book
- CDA Documents
- CDA Viewer
- Messenger
  Messenger provides instant messaging between users on your network.
- Email
  Send email from within a patient's record.
- Filtering/Searching Correspondence Records
- HealthLink
  Submit HealthLink forms from the HealthLink tab of the patient's record.
- Importing ECGs into Clinical (FAQs)
  Import electronic copies of ECGs into Clinical
- Letter Writer
  Use the letter writer to compose patient letters and other documentation.
  - Opening Letters
  - Creating and Editing Letters
    Letters are created and edited with the Letter Writer.
    - Auto Text
      Use Auto Text to quickly insert bodies of text into a letter using a single keyword or phrase.
    - Creating CDA e-Health Documents
      CDA documents can be shared between registered practitioners via systems such as MDExchange and My Health Record.
    - Editing Letter Details
    - Correcting and Deleting Content (Letter Writer)
    - Insert and Overtype Mode
    - Moving and Copying Text
    - Moving the Cursor
    - Paragraph and Page Breaks
    - Selecting Text
    - Undo and Redo
    - Views and Zoom
    - Bullets and Numbering
    - Fields, Data, and the Data Toolbar
    - Formatting Paragraphs
    - Formatting Text
    - Headers and Footers
      Customise the headers and footers for your letters.
    - Inserting Other Content into a Letter
    - Letterheads
    - Inserting Other Files into a Letter
    - Page Numbering
      Add page numbering to letters.
    - Letter Writer Preferences
      Customise your preferences in the Letter Writer, such as setting defaults for required fields, inserting auto text and configuring the email client type.
      - General Tab
        Inserts an auto text and enables a prompt to save letters before printing.
      - Defaults Tab
        Sets the default options when you open a Letter Writer.
      - Field Tab
        Defaults the required field to Letter Writer.
      - Advanced Tab
        Select options for communicating with your practice's email client.
    - Spell Check
    - Styles
    - Tables
    - Tabs
    - Templates
      Templates are used to create letters that already have some standard details set up, such as your practice's address and contact details. By configuring templates, you can reduce the time needed to write individual letters.
    - Thesaurus
  - Saving Letters
  - Mail Merge
  - Exporting Letters
  - Deleting Letters
  - Printing Letters
  - Printing Labels
    Print labels for affixing to letters.
- MDExchange
  Send electronic communications rapidly and securely between medical professionals in MedicalDirector.
- MedicalDirector Cover
- My Health Record
  Access a patient's My Health Record from a patient's clinical record.
- Correspondence Permissions
  Give different user types access to the correspondence functions,
- SMS Reminders and Recalls
  Send SMS reminders or recall messages to a patient's mobile phone when needed.
- Documents

Letter Writer Preferences

Customise your preferences in the Letter Writer, such as setting defaults for required fields, inserting auto text and configuring the email client type.

The Preferences are available via File > Preferences. An explanation of features of interest within each Preference tab follows:

17 August 2026