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Administration
Set up Clinical, manage configuration, user records, updates, back ups and other maintenance.
Maintenance
Use update, backup and restore and other maintenance utilities to manage MedicalDirector Clinical.
MedicalDirector Automatic Updates
Automatically download incremental updates for Clinical, Pracsoft, and Bluechip.
Connectivity Test
Check your connectivity with MedicalDirector's servers before running an update.

Administration
Set up Clinical, manage configuration, user records, updates, back ups and other maintenance.
- Installing or Modifying Clinical
  Install Clinical and its related components using the MedicalDirector Installation Wizard.
- Installing Clinical, Pracsoft, and MDref Updates Automatically
- Adding your Licence Details
  After installing Clinical, or if you renew your Service-Level Agreement (SLA) with MedicalDirector, you will be required to enter your licence details.
- Maintenance
  Use update, backup and restore and other maintenance utilities to manage MedicalDirector Clinical.
  - MedicalDirector Automatic Updates
    Automatically download incremental updates for Clinical, Pracsoft, and Bluechip.
    - How Automatic Update Works
    - Configuring Automatic Updates on the Server
      The following information describes the process for configuring your server computer such that it detects, downloads, and installs MDref package updates automatically.
    - Using MedicalDirector Automatic Update
    - Automatically Updating MDref and Ancillary Content
      MedicalDirector periodically releases updates to content for MedicalDirector Clinical.
    - Connectivity Test
      Check your connectivity with MedicalDirector's servers before running an update.
      - Firewall Rules for MedicalDirector Software
      - Antivirus Exceptions for MedicalDirector Software
        A list of folders and files to be added as exceptions.
    - Service Improvement Program
  - Backup and Restore
    The MedicalDirector Backup and Restore utilities backup and restore Clinical and Pracsoft.
  - Maintenance and Recovery Planning For Your System
    Your practice is responsible for protecting its own data files. If this process fails, your financial and clinical records can be lost.
  - Maintenance Utilities
  - Reference Information
- Managing Practitioner and User Records
  Each user must be defined in MedicalDirector Clinical's user database.
- Custom Options
  Clinical provides numerous user-definable options for tailoring the program to your requirements.
- MyMedicare Import Wizard
  Update the MyMedicare status of your Clinical and Pracsoft patients.
- Telehealth Widget
- Adding New Widgets
  Add new widgets from the widget store.
- eHealth
- Medicare Healthcare Identifier Service
  The Healthcare Identifier Service (HI Service) uniquely identifies healthcare providers and individuals who seek healthcare.
- Technical Reference
- Clinical System Requirements
  Minimum requirements for computers on which Clinical is installed.
- Moving Data to a New Server
  Move your MedicalDirector Clinical data to a new server and configure the workstations.
- Auditing User Access with MDTrace Log
- Modifying Current Installations
- Patient Database Clean-up Tips
  If your practice has just migrated to MedicalDirector Clinical or you have merged patient databases you should clean up your patient database.
- Upgrading MedicalDirector Clinical
- Business Transition Guide
  Relocating your Practice or making significant changes to your Business practices can be challenging enough without adding complications from the software your business uses.
- FTP and MedicalDirector
- IP and Host Name Resolution Requirements for MedicalDirector Communication Services
- Setting Folder Permissions

Connectivity Test

Check your connectivity with MedicalDirector's servers before running an update.

Before you begin

Before you first run MedicalDirector Automatic Update to update your installation of Clinical or Pracsoft, or the MDref, it is advisable to conduct a connectivity test, which checks the Notification Server and MedicalDirector Automatic Update Server for connectivity, and if issues are discovered, displays them in the window presented to you. The Connectivity Test can be used thereafter as a troubleshooting tool, if required.

Procedure

Locate and right-click the MedicalDirector Automatic Update icon

in your Windows System Tray.If the MedicalDirector Automatic Update is not active, it is available via Start > All Programs > MedicalDirector > Automatic Update > Automatic Update.
Select Connectivity Test from the options presented.
The connectivity test commences, the results of which are displayed as it progresses.
Click Close to exit the test.

Results

What to do next

If any issues are present, see Firewall Rules for MedicalDirector Software software. Failures encountered during the Connectivity Test are likely to be caused by a block on ICMP or HTTPS connections to update.hcn.com.au, HTTP connections to download.hcn.com, or connections to your server on port 8121.