Antivirus Exceptions for MedicalDirector Software
A list of folders and files to be added as exceptions.
Whenever a path is referred to, remember to add one of the following prefixes, depending on the Operating System you use.
- For 32- Bit Operating Systems, use C:\Program Files\
- For 64-Bit Operating Systems, use C:\Program Files (x86)\
These paths are displayed below with the prefix ~. For example, if you see the path: ~Health Communication Network\Medical Director\, and your Operating System is 64-bit, you would use the full path of C:\Program Files (x86)\Health Communication Network\Medical Director\.
| System Requiring Exception(by MedicalDirector Machine Role) | URL to be Excluded | Comment | Applicability |
|---|---|---|---|
| Server/Standalone Mobile |
~Microsoft SQL Server\ | Microsoft SQL Base Install Directory | Required |
| ~Microsoft SQL Server\90\Shared\sqlbrowser.exe | Microsoft SQL Browser Service | ||
| <SQL Installation Directory>\<instance
name>\MSSQL\BINN\SQLServr.exe Note: More
information relating to specific files can be located in the topic MedicalDirector SQL Naming Conventions and Installation Locations. |
Thesqlservrapplication starts, stops, pauses, and continues an instance of Microsoft SQL Server from a command prompt. | ||
| C:\ManageEzy\ | Location of Patient Correspondence, Leaflets and Drug Database (MDRef) Configuration Files | ||
| Workstation Mobile |
\\<MD Clinical Database Server>\ManageEzy | Network location of Patient Correspondence, Leaflets and Drug Database (MDRef) Configuration Files | Required |
| Server\Standalone Workstation Mobile |
~Health Communication Network\ | Base Install Directory | Required |
| ~Health Communication Network\ESP Runtime 2.0.0.0\ | ESP Framework Base Directory Supports product plugins | ||
| ~Health Communication Network\HCN Service Manager\HcnServiceManagerService.exe | Key service underpinning common components, Link File Processor (LFP), Scheduled Document Import (SDI), Aduro Plugin (Healthlink), Automatic Update Client, MD Exchange Client and others | ||
| Server\Standalone | ~Health Communication Network\Common\HcnBackupCmd.exe | Clinical and Pracsoft Backup Command Processor | Required |
| ~Health Communication Network\Common\HcnBackupGui.exe | Clinical and Pracsoft Backup User Interface | ||
| ~Health Communication Network\Integration Services\Hcn.IntegrationServices.HostService.exe | Provides communication services between MedicalDirector products | ||
| ~Health Communication Network\MDCServices\MDCService\DetV3Client.exe | Data Extraction Tool (DET) for MD H.E.A.R.T. and GP Research Network (GPRN) | ||
| ~Health Communication Network\MDCServices\MDUService\UpdateService.exe | Automatic Update Service for Data Extraction Tool (DET) | ||
| Server\Standalone | ~Health Communication Network\HCN Automatic Update\Server\HCN Automatic Updates Service.exe | Automatic Update Server Service | Required when using the Automatic Update functionality (enabled by default) |
| Server\Standalone Workstations Mobile |
~Health Communication Network\HCN Automatic Update\Hcn.Common.Updates.Server.exe | Automatic Update Client | |
| Server\Standalone | ~Health Communication Network\Common\SMS\SmsScheduledAgentService.exe | SMS Scheduling Agent | Required by sites with a MessageNet account using any MedicalDirector SMS Capabilities |
| Server\Standalone Workstations Mobile |
~Health Communication Network\Medical Director\MDW3.exe | MedicalDirector Clinical Application | Required when using Clinical |
| Server\Standalone | ~DDI\MDXi\ | MD Exchange Base Install Directory | Required when using Clinical and MD
Exchange *If you use ePrescribing this is required |
| ~\DDI\MDXi\Mdxi.DeliveryService.exe | MD Exchange Message Delivery ServiceUsed for rapid and secure electronic transmission of communications between medical professionals and to eRX Script Exchange | ||
| Server\Standalone | ~Health Communication Network\Communication Services\Md.Wcf.Utils.CommunicationServices.exe | Communication Services Maintenance Utility *Displays health of Communication Services and allows for administration of this component from the Medical Director Server |
Required when using Clinical 3.17 and above. |
| ~Health Communication Network\Communication Services\Md.Wcf.HostService.exe | Communication Services *Manages concurrent access to patient records |
||
| Server\Standalone Workstation Mobile |
~Health Communication Network\Pracsoft\Pracsoft.exe | MedicalDirector Pracsoft Application | Required when using Pracsoft |
| Server\Standalone Workstation Mobile |
~Health Communication Network\PracSoft\PSApptBook.exe | Pracsoft Appointment Book | |
| Workstation | \\<MD Clinical Database Server>\PKI | Network location of Certificate Store for Department of Human Services Public Key Infrastructure (PKI) certificates. | Required when using Pracsoft and Medicare Online Claiming |
| Server\Standalone Workstation |
http://www.tyro.com/ https://integration.ha.tyro.com https://merchant.tyro.com https://integration.tyro.com https://integrationdownloads.tyro.com https://terminaldownloads.tyro.com |
TYRO Network Connectivity Requirements *Refer to https://www.tyro.com/selftest/ | Required when using Pracsoft or Bluechip with Easyclaim |
| Server\Standalone | ~Java\jre6\bin\java.exe | ActiveMQ based MD Messaging Service Listener *Used by Surgical Partners plugin |
Required when using Pracsoft 3.17.x |
| Server\Standalone Workstation |
~Health Communication Network\Bluechip\ | Bluechip Base Install Directory | Required when using Bluechip |
| Server\Standalone | ~Health Communication Network\Bluechip\BlueData\ | Bluechip repository for database configuration files, error logs and correspondence | |
| Workstation | \\<MD Bluechip Database Server>\BlueData | Network location of Bluechip repository for database configuration files, error logs and correspondence. | |
| Server\Standalone | ~Health Communication Network\Common\database.inf | Bluechip Database configuration file | |
| Workstation | \\<MD Bluechip Database Server>\BlueData\database.inf | Network location of Bluechip Database configuration file | |
| Server\Standalone Workstation |
~Health Communication Network\Bluechip\BlueChip.exe | Bluechip Application | |
| Server\Standalone | ~Health Communication Network\Blue Chip\BackupRestore\Md.BlueChip.Backup.UI.BackupGui.exe | Bluechip Backup User Interface | |
| Health Communication Network\Blue Chip\BackupRestore\Md.BlueChip.Backup.UI.BackupCmd.exe | Bluechip Backup Command Processor | ||
| ~Health Communication Network\BC Fee Activator\Hcn.Common.Fees.Activator.exe | Service responsible for activating Fee updates | ||
| ~Health Communication Network\Common\HICDVACodes.ini | Bluechip Online Claiming configuration files | ||
| ~Health Communication Network\Common\HICErrorCodes.ini | |||
| ~Health Communication Network\Common\HICMedicareCodes.ini | |||
| Workstation | \\<MD Bluechip Database Server>\BlueData\ HICDVACodes.ini | Network location of Bluechip Online Claiming configuration files | |
| \\<MD Bluechip Database Server>\BlueData\ HICErrorCodes.ini | |||
| \\<MD Bluechip Database Server>\BlueData\ HICMedicareCodes.ini | |||
| Server\Standalone Workstation |
~Health Communication Network\Bluechip\HcnBCSmsService.exe | Bluechip SMS Scheduling Service | Required by sites with a MessageNet account using Bluechip SMS Capabilities |
| Server\Standalone Workstation Mobile |
https://microsoft.com | Clinical Sidebar Platform | Required when using Clinical and the Sidebar |
| https://digicert.com | |||
| https://usertrust.com | |||
| https://mixpanel.com | |||
| https://starfieldtech.com | |||
| https://globalsign.net | |||
| https://globalsign.com | |||
| Server\Standalone Workstation Mobile |
https://api.healthshare.com.au | Healthshare Referrals Widget. Comprehensive, up-to-date, searchable directory of Australian practitioners. |
Required when using Clinical and the Sidebar |
| https://mdsidebar.medebridge.com.au | UHG Medical Request Widget. Quick and efficient way to submit medical requests to life insurance companies. |
||
| http://medicaldirector.com | ePiP Shared Health Summary Calculator. Enable the practice to know if they are achieving the maximum shared health summary upload target for Practice Incentives Program (PIP) requirements. |
Required when using Clinical and the Sidebar | |
| Insights Widget. Practice population health tool that aims to assist the practice in improving the quality of patient health outcomes and practice accreditation. |
Required when using Clinical and the Sidebar | ||
| Server\Standalone Workstation Mobile |
No exclusion required | Clinical Prompts Widget. Displays clinical prompts in the sidebar as an alternative to pop-up messages. |
Required when using Clinical and the Sidebar |
| Server\Standalone Workstation Mobile |
No exclusion required | Clock Widget. Analogue Clock. |
Required when using this widget |
| Calendar Widget. Calendar with month view. |
|||
| Server\Standalone Workstation Mobile |
https://www.medebridge.com.au | WADoT Electronic Medical Assessment Widget. WA Department of Transport (DOT) Electronic Medical Assessment for determining Fitness to Drive |
Required when using this widget |
| https://interface.medebridge.com.au | |||
| Server\Standalone Workstation Mobile |
https://mydrgo.com.au | MyDr Go Widget. Quickly issue medical documents to your patients via video consultation. |
Required when using this widget |
| https://www.net-health.com.au | Net-Healthdata Widget. Tele-monitoring widget to help practitioners monitor the vital signs data of the patient. Very useful for patients with chronic conditions. |
Required when using this widget | |
| https://telehealth-clinical.medicaldirector.com/ https://cdnjs.cloudflare.com |
Telehealth Widget | Required when using this widget | |
| https://www.tabnostics.com.au | Tabnostics Widget. A program to download tests performed with the Tabnostics Table. |
Required when using this widget | |
| https://app.medicalnote.com.au | MedicalNote Importer Widget. Medical note importer. |
Required when using this widget | |
| https://phn.sentreferral.com | Sent Referral Widget. Streamlines the process of preparing and sending referrals for your patients. |
Required when using this widget | |
| https://secure.imagesafe.com.au | ImageSafe Widget. A simple solution for enhancing the patient file with photographic records. Subscription required. |
Required when using this widget |