Display, forward, and do other tasks with sent messages.
About this task
Messages sent or awaiting transmission via
MDExchange reside
in the MDExchange Outbox.
Tip: If you access this
facility via the MDExchange Tab in the patient's
Clinical
Window, the MDExchange Outbox displays messages related to that
patient.
Procedure
-
In the Clinical main window, click .
-
Optionally, filter the list of messages to display only those messages with
specified statuses or other characteristics. The available filters are:
- Awaiting Transmission: The message is in the local
practice database, waiting to be sent.
- Sent: The message has been uploaded to the MDExchange
Servers in the data centre. It no longer resides at the practice.
- Received: The recipient's computer has successfully
downloaded the message.
- Accepted: The recipient's computer has successfully
parsed the HL7 message.
- Read: The message has been viewed and actioned in the
recipient's Clinical Holding File.
- Decryption Failed: The recipient's computer was unable
to decrypt the message, for example, if their computer has lost its
certificates.
- Signature Failed: The recipient's computer could not
verify the signature on the message.
- Rejected: The recipient's computer could not parse the
HL7 message.
- Recipient Not Found: The recipient was not found as a
user at the practice.
- Message Never Uploaded to server: The message expired
in the user's computer before it was uploaded to the MDExchange Servers in the
data centre, for example, if the computer could not establish an internet
connection.
- Expired On Server: The recipient's computers did not
download the message from the server.
- Sent to specific recipients: The person or people to
whom the message was sent.
- Sent by specific: The person who sent the original
message.
- About specific patients: The patients who were the
subject of the message.
-
To display the content of a message, its sender, and recipient, click
.
-
To edit and resend a message, click
. The message opens the
letter in Letter Writer. Edit the message, select the recipients, and click
Send.
-
To forward a message to other recipients, click
. Select the recipients. Click
Send.
-
To refresh the list of messages, click
. Any newly-arrived
messages are added to the list.
-
To clear any filters you applied to the list of messages, click
.
-
To print a summary of the contents of the Outbox, click
.
