Resolving 'Disappearing' Medications

From time-to-time MedicalDirector Customer Care receives enquiries informing us that medications in some patient records have "disappeared".

In reality, they have not disappeared, but rather, they have been automatically completed and removed from the patient's list of current medications (as found on the Current Rx tab of the patient's record), in line with settings configured in Clinical Options.

This guide explains Clinical's settings in regard to this, and the implications of modifying these settings.